Professional Summary

2025: Projects & Professional Development

• Completed advanced training in Excel, data analysis, and workflow optimization to improve data accuracy and reporting efficiency

• Authored a blog on data analysis, benefits administration, compliance & ethics: Blog - Data By Jerrica

• Check out my post on identifying the root cause of business issues and implementing data-driven solutions: Root Cause - Data By Jerrica

• Conducted SQL-based project analyzing HR and benefits trends: HR Trends

• Developed and launched my personal website: Data By Jerrica and resume site: Jerrica Raemer

• Recently authored research papers on Data Ethics and Data Compliance. You can view these pages linked on my recent blog post: Data Ethics - Data By Jerrica

2018-2024: Pursuing Bachelor of Science in Math

Graduated June 2024, University of Oregon

• Tutored college math

• Teacher’s Assistant for college math courses

• Mentored students entering college

• Conducted research in Science and Math

• Women in Transition certification, June 2018

2010-2017: Career in Pretax Benefits Administration

PacificSource Administrators in Springfield, OR

• Customer Service Representative

• Billing & Sales Liaison

• Lead Enrollment Representative

Responsibilities:

• Analyze large-scale benefits data using data analysis techniques in Excel to identify trends

• Ensuring data confidentiality and accuracy while providing insights to plan participants and employers

• Manage backend processes including online enrollment setup, benefit card implementation, and new employer plan configurations

• Excel data comparisons between spreadsheets, AbleBits add-on, census data

Navia Benefit Solutions in Bellevue, WA

• Customer Service Representative

• Claims Representative

• Lead Communications Representative

• Benefit Fair Representative

Responsibilities:

• Account Systems management, analysis, strategic planning

• Project Management for clients, participants, and internal teams

• Collaborated with Billing, Sales, and Health Insurance teams to provide cross-functional service

• Attention to Detail to ensure reliable data and avoid errors

Full Work History

Student Mentor

Student Academy to Inspire Learning (SAIL) at University of Oregon, Sep 2023 to Jan 2024

• Mentored high school students preparing for college
• Maintained student records and confidentiality

Research Assistant

SPICE Science at University of Oregon, Jun 2023 to Oct 2023

• Analyzed middle school girls’ interest in science and provided data-driven insights
• Recommended program improvements to enhance student engagement

Math Teaching Assistant

Amplify My Math Placement (AMMP) at Lane Community College, Sep 2019 to Jan 2020

• Leveraged AI tools to monitor student progress, assess performance, and enhance learning outcomes
• Helped students understand and apply math techniques and problem solving

Math Tutor

Math Resource Center (MRC) at Lane Community College, Sep 2019 to Jan 2020

• Tutored students in 100-200 level mathematics and provided guided problem-solving support
• Provided one-on-one tutoring and assisted with curriculum development for statistics and math courses

Lead Enrollment Representative

PacificSource Administrators, Springfield OR, Apr 2014 to Apr 2016

• Managed file creation, updates, and routing for thousands of participant records, ensuring accuracy and confidentiality
• Collaborated with cross-departmental teams to resolve issues and update client databases
• Processed benefit applications, renewals, and fee transactions
• Maintained updated and detailed compliance knowledge of IRS and HIPAA regulations
• Generated reports to track progress and identify process improvement opportunities

Lead Communications & Administrative Specialist

Navia Benefit Solutions, Bellevue WA, Dec 2010 to Aug 2013

• Oversaw document management, routing, and data entry workflows within a high-volume benefits environment
• Resolved complex participant and client inquiries by coordinating with compliance, claims, and enrollment teams
• Supported public-facing outreach by updating educational materials and website content to clarify procedures
• Processed payments, fee adjustments, and participant reimbursements with exceptional accuracy